Call us on (0) 7534 303108

Site Content

Terms and Conditions

Acceptance of terms 

These conditions (including the Privacy Policy together with any other documents referred to in these conditions) set out the terms and conditions under which you may make use of the website (the “Site”) or, whether as a guest or registered user ("Customer Terms"). 

We may update these Customer Terms (and any documents referred to therein) including any aspect of the Service from time to time and will notify such changes by uploading details of them on the Site. The Customer Terms should be reviewed periodically for changes. By using the Site, you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them. 

1. About us 

The Services are operated by Handmade Scotland ("we"). Our registered office address is at Handmade Scotland, 272 Bath Street, Glasgow G2 4JR. 

2. Accessing our Service 

Service access is permitted on a temporary basis, and we reserve the right to amend or withdraw the services we provide through the Site without notice. We will not be liable if for any reason whatsoever any of the Services are unavailable at any time or for any period. 

From time to time, we may restrict access to any or all of the Services, to any users. We process any personal data and other information provided by you in accordance with our Privacy Policy. By providing any personal data or other information to us you agree to the terms of our Privacy Policy. 

Any user password or identification code, or any other piece of information you are provided with as part of our security procedures, must be treated by you as confidential, and you must not disclose it to any third party. We have the right to disable any user access or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms. 

All information (including your name and address) that you upload to the Site, is your responsibility to ensure that it is correct and accurate. Please make sure that all information is accurate before making a purchase. 

3. Our Services 

Please be aware that when you purchase goods through this Site, the resulting legal contract is between you and that Seller and such contract shall compromise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions. 

Carefully review should be made of the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any discrepancy between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the discrepancy. 

We cannot give any guarantee that goods purchase by you through the site from Sellers will be of acceptable quality, and this and any other such warranties (whether express or implied) are disclaimed by us completely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Seller. Where you order goods through the Site we may disclose your customer information related to that transaction to the relevant Seller in order to fulfil the provision of completing the order. 

We do not review or control, and are not responsible in any way for, listings provided by Sellers and at no time do we possess any items offered for sale by Sellers through the Site. 

4. Intellectual property rights 

We own, all copyright and intellectual property rights of the content of this website for an on behalf of ourselves and our exhibiting designers. You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without contacting us first to request permission to do so. 

5. How contracts are formed between you and Sellers 

Each order placed by you shall be deemed to be an offer by you to purchase the goods specified within it subject to the Customer Terms and the applicable product page details. 

Acceptance of the order by the Seller will be deemed to have been completed only once we, acting as the commercial agent of the Seller have issued an email acknowledgement of the order. The contract between you and a Seller will relate only to those goods notified in the email order acknowledgement. 

6. Disclaimer of Warranties and limitation of liability 

Including but not limited to and to the fullest extent permitted by applicable laws - 

· we disclaim responsibility for any harm resulting from your use of any part of the Service 

· The Site is provided “as is” and “as available” and we expressly disclaim all implied, express, and statutory warranties. 

· Neither we nor our sellers are liable to you or any user for any use or misuse of the website.

7. Payment methods 

You may only use the payment methods to sellers made available by us through our payment facility. In accepting or otherwise processing your payments in relation to the purchase of items from sellers, we act in the capacity as commercial agent of the Seller. In respect of all payment methods the Seller acknowledges and agrees that the valid payment by you to us to purchase item(s) between you and the Seller will conclude your obligation to pay the Seller for the relevant item(s). You acknowledge that these Customer Terms, and/or any transaction made by you via, do not imply or create any partnership, joint venture or trust relationship between us, you and/or the Seller. The Seller further agrees that it will not seek recourse against you for payment of items if you have validly paid us. All prices will be shown in the applicable currency and payable in that currency. You accept that for some transactions you may be charged by your bank an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. . 

8. Refusal of transaction 

At our sole discretion we may refuse to process a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. 

9. Import regulations and duty 

Any orders purchased through our site for delivery outside the UK, may incur import duties and taxes which are levied at the destination address. You will be responsible for payment of any such import duties and taxes. Please note that we cannot calculate what these charges are likely to be nor do we have control over these charges. Before placing your order, please consult your local customs office for further information. 

10 Delivery arrangements 

Currently postage within the UK is free but we reserve the right to change this at any time without prior notice to you. International postage may be extra. Please contact prior to placing your order.

11. Returns 

If you wish to discuss or organise a return, exchange or refund of any item not deemed “non-cancellable” purchased through the Site, please contact the Seller directly using the contact details supplied with the order. Any returns or refunds shall be made by the Seller in accordance with the Returns & Refunds Policy. 

12 Links

If you follow any links to other websites provided on our site, we have no control over such sites, therefore we accept no responsibility for any loss or damage that may arise from your use of them and you do so entirely at your own risk.

13. Force majeure 

Where we or a Seller are delayed or prevented from fulfilling our obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue. 

14. Law and jurisdiction 

Contracts for the purchase of goods or services through our Site shall be governed by Scottish law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Scotland

15. Feedback and Complaints 

If you have a complaint about a specific Seller, or goods supplied it must be directed to the Seller concerned, through the contact details provided in the paperwork you receive with the order, for resolution directly with them. If you feel your complaint has not been dealt with satisfactorily, contact Handmade Scotland on the contact number provided on the website. If you still feel you have an issue and have exhausted all of the dispute resolution options available to you through the Site and with the Seller, the European 'Online Dispute Resolution Platform' can be accessed by following the link: 


Handmade Scotland - Terms and Conditions (pdf)