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Terms & Conditions

See document link below.

Purchasing from Handmade Scotland

Through Handmade Scotland, you will be able to purchase directly from one or a number of designers via one quick transaction. Your contract of purchase is directly with the designer. Handmade Scotland do not hold any stock at any time and only act as an agent on behalf of the designers. 

Shipping

Postage through this site is currently free of charge. Handmade Scotland reserves the right to change this at any time. It covers postage to the UK only.  All UK orders will be shipped via Royal Mail Special Delivery (this means all items are fully insured). If the items are in stock (this will be noted on the individual item page) they will be shipped within 2-3 working days. Orders will be trackable, you will be emailed with a tracking number) and should be with you between 1-2 days after posting (excepting for weekend order dates). If items are made to order, the relevant timescale noted on the item page will supersede the above delivery timescales.


If overseas orders are placed, this may incur extra postage. The designers will make you aware of this before shipping your purchases.  Any in-country import duties or tax charges are the responsibility of the purchaser and Handmade Scotland cannot calculate or be held responsible for these charges. 

Returns

All Handmade Scotland designers will accept returns of stock items, if notified within 14 days of delivery, as long as they are returned in un-worn, undamaged and original condition and with original packaging.  There are some exceptions to this :


  • Any item ordered as a commission, with or without customisation, will be at the discretion of the designer whether returns will be accepted.
  • Earings are non-returnable and are excluded by law from your Statutory Rights for hygiene reasons.
  • Items that have been specifically customised or personalised are non-returnable.


Please contact the designer directly to discuss returning any item. You will be responsible for the return postage unless the item arrived faulty or damaged.  We recommend packages are returned using either Royal Mail Special Delivery or a courier so that you are insured should any loss or damage occur on the journey back to the designer. Ensure you request a proof of postage as the designers cannot be held responsible for any packages that do not arrive back to them.


Refunds will be returned via the original form of payment. 

How to apply to exhibit on Handmade Scotland

If you would like to be considered for inclusion in our site, please email only in the first instance, info@handmadescotland.com with a 3 paragraph biography stating any background experience, training or qualifications.  Please supply a link to any website you have and include 5 close up photographs of examples of your work.  We will endeavour to get back to you within 1-2 weeks.

What is a Hallmark

In the UK it is illegal to sell or describe any item weighing over 7 grams as  Gold, Silver, Platinum or Palladium unless it is hallmarked. A hallmark applied by a UK Assay Office is not proof of origin or place of manufacture of an item. The hallmark of a UK Assay Office (whether applied by a UK Assay Office in its approved locations in or outside the UK) is proof that an item (in all its parts) is of the standard of fineness indicated by the hallmark struck on that item. Hallmarks applied by UK Assay Offices at their approved locations within the UK are clearly differentiated from those applied by UK Assay  Offices in their approved locations outside of the UK.

Click the button below to see more about hallmarks.

Downloads

Edinburgh Assay Office Hallmark chart

Assay Office Dealer Notice (pdf)

Download

Handmade Scotland - Terms and Conditions (pdf)

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